a) Greek Welfare Centre consumers have the right to:
•    receive services in line with the Greek Welfare Centre’s philosophy and principles
•    be respected as individuals with the right to have their dignity and privacy respected
•    receive service to the satisfaction of their needs
•    be offered comprehensive information that explains all options open to them
•    choose options according to their own wishes
•    complain about service provision using the steps outlined in the Centre’s policy on Grievance Procedures

b) Greek Welfare Centre consumers have the responsibility to:
•    treat staff and other consumers with respect and free from harassment
•    make decisions and take steps regarding their own welfare and well-being to the best of their ability
•    provide accurate and relevant information regarding their needs
•    understand that staff are working under pressure from a variety of sources and are not always able to respond to requests immediately
•    to understand that staff work according to professional standards and should not be expected to operate outside these limits
•    to pay any fees when due as outlined in specific program areas